Privacy Policy

1. Introduction

Meliq Labs LLC ("Meliq Labs", "we", "us", or "our"), a Wyoming limited liability company with its principal place of business at 30 N Gould St Ste N, Sheridan, WY 82801, USA, operates the Therapyship platform ("Service"). This Privacy Policy describes how we collect, use, share, and protect your information when you interact with Therapyship, including our website, mobile applications, AI counseling sessions, voice features, horoscope tools, and compatibility checks.

By using the Service, you consent to the practices described here. If you do not agree, please do not use Therapyship.

2. Data Controller

For the purposes of applicable data protection laws (including the GDPR and the California Consumer Privacy Act), Meliq Labs LLC is the controller of your personal information.

3. Information We Collect

a. Information you provide

• Account data: name, email address, password, date of birth, and zodiac information you submit during sign-up.
• Profile data: relationship status, goals, preferences, and any details you voluntarily add.
• Session content: messages, voice recordings, and transcripts generated during AI counseling sessions.
• Payment data: billing details collected by our PCI-compliant payment processors. Meliq Labs LLC does not store full card numbers.
• Communications: the content of support requests and correspondence with us.

b. Information collected automatically

• Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, and time spent on the Service.
• Cookies and similar technologies: used for authentication, preferences, analytics, and fraud prevention.
• Diagnostic data: crash logs and performance metrics.

c. Information from third parties

If you sign in via a third-party provider (e.g., Google, Apple), we receive the profile information that provider shares with us, subject to your privacy settings with that provider.

4. Sensitive Information

Content you share in counseling sessions may reveal sensitive details about your mental state, relationships, or personal circumstances. Meliq Labs LLC treats this information with heightened care, limits internal access on a need-to-know basis, and applies encryption in transit and at rest. We do not sell sensitive data and do not use it for advertising.

5. How We Use Your Information

Meliq Labs LLC uses your information to:

• Provide and operate Therapyship's features;
• Personalize AI responses, horoscopes, and compatibility results;
• Process subscriptions, payments, and refunds;
• Secure the Service and prevent fraud, abuse, or unauthorized access;
• Respond to your support requests;
• Improve the Service, including the quality and safety of our AI models (on de-identified or aggregated data where feasible);
• Communicate service updates, legal notices, and — with your consent — marketing messages you can unsubscribe from at any time;
• Comply with legal obligations.

6. Legal Bases (EEA / UK Users)

If you are in the European Economic Area or the United Kingdom, Meliq Labs LLC relies on the following legal bases:

• Contract: to provide the Service you requested;
• Consent: for optional features such as marketing emails or voice session recording;
• Legitimate interests: to secure the Service, prevent fraud, and improve our offerings;
• Legal obligation: to comply with applicable laws and regulations.

7. Sharing of Information

Meliq Labs LLC does not sell your personal information. We share it only with:

• Service providers that help us run the Service (AI inference, voice synthesis, hosting, analytics, payment processing), bound by confidentiality and data protection obligations;
• Legal and safety authorities, when required by law, legal process, or to protect the rights, property, or safety of Meliq Labs LLC, our users, or others;
• Business transfers, such as a merger, acquisition, or asset sale, with appropriate safeguards;
• With your consent for any other purpose you approve.

8. AI Training and Model Improvement

Meliq Labs LLC does not use your raw session content to train publicly released AI models. Where we use session data to improve our own models, we de-identify or aggregate the data where feasible and apply strict access controls. You can opt out of non-essential improvement activities from your account settings.

9. Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Session transcripts are retained for the duration of your active account and deleted within a reasonable period after account closure, subject to backup cycles and legal holds. You may request deletion at any time by contacting Meliq Labs LLC at the address above.

10. Security

Meliq Labs LLC implements administrative, technical, and physical safeguards designed to protect your data, including TLS encryption in transit, encryption at rest, access controls, audit logging, and staff training. No system is perfectly secure, and we cannot guarantee absolute security, but we work continuously to reduce risk.

11. International Transfers

Meliq Labs LLC is based in the United States. When you use the Service, your data may be transferred to, stored in, and processed in the United States and other countries where our service providers operate. Where required, we use Standard Contractual Clauses or equivalent safeguards for international transfers.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Delete your personal data;
• Restrict or object to certain processing;
• Receive your data in a portable format;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a supervisory authority in your country.

To exercise these rights, contact Meliq Labs LLC at 30 N Gould St Ste N, Sheridan, WY 82801, USA. We will respond within the timeframes required by applicable law.

13. California Privacy Rights

California residents have the rights described in the CCPA and CPRA, including the right to know, delete, correct, and limit the use of sensitive personal information. Meliq Labs LLC does not sell or "share" personal information for cross-context behavioral advertising, as those terms are defined by California law.

14. Children's Privacy

Therapyship is not intended for individuals under 18. Meliq Labs LLC does not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us at the address above and we will take appropriate action.

15. Cookies and Tracking

We use essential cookies to authenticate sessions and preserve preferences, and optional analytics cookies to understand aggregate usage. You can manage cookie preferences through your browser settings or the in-product cookie controls where offered.

16. Changes to This Policy

Meliq Labs LLC may update this Privacy Policy from time to time. We will post the revised version with a new "Last updated" date and, for material changes, notify you through the Service or by email. Continued use after the effective date constitutes acceptance of the updated Policy.

17. Contact

For privacy questions or to exercise your rights, please contact: